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Coverage and Scope
Filing a complaint
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Ssyscom Technologies believes
that every project starts with a finished project in
mind. Therefore, all possible attempts of amicably
working out a mutually acceptable solution should be
a priority in case of an unsatisfactory service.
Refund is a last resort that may be taken when
things are absolutely not working out.
- Refund claims should only be filed if we are
unable to come to a mutually satisfactory solution.
Eligibility for refund
Ssyscom Technologies takes
every project very seriously and ensures that the same
is handled in a professional manner and the client gets
the result as per the terms and conditions of the
proposal. However, if the client is not happy with the
outcome and has gone through the dispute resolution
process, we do consider refund requests as per the
following schedule:
- 75% refund if the project has not started.
- Every web programming project has its own
agreement. In case there is no agreement and
explicit mention of refund policy, the following
delivery policy will be applicable.
- Partial refund will be issued as per the
discretion of the service provider if the project
has not been completed as per the delivery policy
and agreed upon contract. This will be calculated as
per the proportion of the project completed by Ssyscom
Technologies and
the proportion that is left to be completed as per
the pre-defined scope of the project.
Applicability of the Delivery Policy
Please note that Ssyscom
Technologies delivery
commitment is subject to:
- Timely payments: A
project is not considered to be void if the agreed
upon / listed payments are not clear
- Timely communication from the client: Ssyscom
Technologies is
not bound to respect the Refund Policy, if required
information for successful completion of the project
is not communicated to us in a timely manner. Any
delay or failure of the project arising out of such
situations cannot be attributed to Ssyscom
Technologies.
- Completeness of information provided by the
client: If
the information provided to Ssyscom
Technologies is
incomplete and/or complete information/scope of the
project is not provided at the beginning of the
project, Ssyscom
Technologies is
not bound to maintain its delivery and /or refund
commitments.
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Ssyscom Technologies will
not make any compensation for the delay of delivery
under any circumstances, unless there is a special
agreement signed with a penalty clause for delay in
delivery.
Limitation of Liability
Ssyscom Technologies liability
is limited to the value of the portion of the project
(as per the proposal of Ssyscom
Technologies) which stands incomplete at any given
point of time. At any point of time, Ssyscom
Technologies cannot
be held responsible for losses arising out of the
services delivered / not delivered or the delay in the
same. The liability to refund arises only once the
project has been cancelled by the client and such
cancellation has been communicated to Ssyscom
Technologies in
writing.Processing of Refunds
Refunds will be processed and mailed within 7 business
days of the cancellation date and will be made using the
same method of payment as the original (refund by check
or refund to credit card).Policy Changes
Ssyscom Technologies may
at any time, without notice to you and in its sole
discretion, amend this policy from time to time. Please
review this policy periodically. Your continued use of Ssyscom
Technologies website
after any such amendments signifies your acceptance
thereof.Contacting us regarding our refund policy
If you have questions or suggestions about this refund
policies please Contact
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